FAQ--GamersGala.com

F.A.Q

What kind of payment way can I choose on your website?

We accept payments by Paypal,Skrill(Moneybookers),

Paysafecard,CashU,Webmoney,

Cryptocoins(Bitcoin,Ether,Litcoin etc.),

Wechat,Alipay,Western Union,E-check.

However, most of these accepted payment methods

are actually unavailable to choose during 'Checkout'.

Paypal is our preferred method of payment though ,

if you do not have one, you can also pay as a guest

through paypal by credit card, such as Visa MasterCard,

Discover and American Express. or you can make an instant

paypal then it will work.

If you need to use other type of payment methods which

are not listed, you can ask help from our LiveChat too.

How do I get my order?

After you paid, we will arrange professional customer representitive to help you to get your everything soon.

Is this business safe and legal?

Sure,we have professional work teams which own long experience,we will make sure of all your safe by choosing the best trade way.And we trade everything to you in game ,just like friend to friend.

Confidentiality

We have very strict internal policy to ensure that all information concerning your account will be confidential. We will never ask any vital information such as password question or password hint that will threat your account safety. Furthermore, your personal and character's information will be absolutely confidential. During the power-level process, our players will not talk to anyone in the game without your request.

How to solve the problem when Submit not success?

Our site tested many kinds of Browser ,if receive data error .Suggest that you can change the Browser and update the new version, or you can contact our live-chat to solve it.

How long does the delivery take?

It will take 10-30 minutes generally according to different purchase amounts. If there is any accident,we must let you at once and take actions to settle it down.Your customer rep will trace and rush the order all the time,any problem, feel free to contact them or LiveChat.

Is it safe for me to pay online?

It's safe. There is a link leading you to paypal page when you pay. The information that you should provide is for paypal but NOT for test. So test can not get any information about your credit card or your password. And technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

I login the Live Chat but you are not responding. What's the matter?

Under such situation, Our customer service representative may be temporally away from their work station or either that, please leave a message about your contact way ,server and toon name.Once our customer representitive is back,we will contact you as soon as possible.

Will my account get banned if use your services?

We have been selling items to hundreds of customers in wow games. By far, we didn't receie any complaints of accounts ban for buying gold/gil.

Do you have any refund policy if I didn' t get delivered for my order?

Yes, we do. If you want a refund,please go to our LiveChat .If we can't finish your order ,the order will be hold and 100% fully refund.

How secure is your service? Is it safe if I release my account name and password to you?

Yes. we take safeguarding your personal information very seriously.All staff members hold a profession standard in our service provided. We have developed strict policies to guarantee our customer's privacy. The only person can access your information is our manager. Once the raids are completed, We will inform you that the service has been completed and that you should change your password as a precaution

Refund Policy

We make every effort to send every order in time with high quality and in fact most of our orders are delivered successfully. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. That’s why we created this refund policy.

Therefore, we honor requests for the refund on the following reasons:

Non-delivery of the product:

Customers can contact live help and ask for a refund if don't want to wait for the delivery.

Customers are guaranteed a FULL refund before we start the services. Please DO contact our live help for a refund request.

Partial-delivery of the product:

Customers have the rights to cancel partly delivered orders if they don't want to wait the remaining arrivals. Refund will be calculated based on the percentage of completion. Customers have the rights to stop the service at any time. Refund will be calculated based on the percentage of completion.

For examper, if you buy 100k gold at $100 and we have delivered 40k, we will refund $100*60/100=$60.

Refund will be processed immediately*. All you need to do is to use our 24/7 Live Chat Customer service line to speak with an agent for a refund request.

*it will take up to 3 days for the refund to show up on your credit card account. PayPal balance will be updated immediately.

Please take note that, If the order has been completed successfully, we don't accept the refund or give back.

Got any other problems?

Please contact us to get instant help by Livechat or Email us at gamersgala@hotmail.com.

How Orders Are Processed on GamersGala.com?

HOT

2018